Smart Live Casino Review (2020)

Smart Live Casino Review (2020)

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Players from United Kingdom are welcome at Smart Live casino.

Casino Reliability

 – 2 / 10

Due to their Not Recommended status we did not feel comfortable asking a reviewer to play with this casino.

Coincidentally, during the reviewing process for Smart Live casino, a complaint was submitted about this group which – despite several attempts to contact them – Smart Live failed to respond to or engage with.

Further background research showed this to be far from an isolated incident with Smart Live failing to engage with all notable dispute mediators.

For references see Smart Live Player Issues

Payout Speed: 5 days

 – 5 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with Smart Live casino. The Smart Live website does not provide any information on withdrawal times and they do not accept US players we will assume this to be 5 days.

Maximum Withdrawal – None listed

Minimum Withdrawal – €5000/withdrawal

Banking options available – Credit/Debit cards, Skrill (Moneybookers), Neteller and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


CLICK HERE TO JOIN NETELLER

Smart Live casino use Net Entertainment software for their instant play casino. They also offer a selection of Betsoft slots games in their Vegas 3D section.

Game selections are as follows;

Instant

Table Games – 17

Slots – 78

Video Poker – 6

Jackpots – 8

Live – 4

SmartLive hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SmartLive currently use IBAS. You can find further information regarding this regulator’s complaint policies here.
  • Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
  • Curacao eGaming – SmartLive casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator’s complaint policies here.

Contact Details;

Email : [email protected]
Phone : UK +44 (0)800 2798 510
International 0044 207 192 192 0
Address : Smart Gaming Group
14-16 Regent Street
London
SW1Y 4PH

Affiliate Program – SmartLive Affiliates.

Players from United Kingdom accepted.

Smart Live does not accept players from the following countries:Romania, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Smart Live casino publish the house edge figures for all of their Net Entertainment slots games.

Smart Live casino do not appear to offer any form of comp point program.

Smart Live casino have been uncooperative when it comes to player complaints and have even gone as far as to change the rules after a player wins – players should avoid this casino.

There are no associated casinos to display.

There are no associated casinos to display.

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