Players from United Kingdom are welcome at Rushmore casino.
– 0 / 10
Rushmore casino group has been added to Not Recommended Casinos list.
Only one of the six reviewers that work regularly for this site holds an account with Rushmore Casino and they had a very negative experience.
Upon making their first deposit of $400 after having entered the promotional code for Rushmore’s sign-up bonus of 100% up to $400, the bonus was not added to their account. When our reviewer contacted Rushmore’s instant chat customer service facility they were informed that this bonus was not available for Neteller deposits. Our review proceeded to point to the terms and conditions for the sign-up bonus which clearly states – AS THE VERY FIRST CONDITION – that “This Bonus is valid for deposits made using all methods of payment.” According to support this makes no difference as the advert lists valid deposit methods for this bonus and suggested that our review emailed [email protected] and they might address this issue and add the bonus.
Assuming that this was a simple error and that Rushmore would quickly resolve the issue, our reviewer emailed the deposits department as requested. Given over 2 weeks, Rushmore’s Customer Service failed to even respond with a courtesy reply indicating that they were looking into the issue. At which point our reviewer decided to initiate a withdrawal and had to submit ID simply to withdraw their deposit despite never having placed a single wager with Rushmore and after having been misled into making an initial deposit.
However that is not where the story ends. Despite advertising that withdrawals are processed within 2-3 working days the withdrawal didn’t come through. After a week our reviewer once again contact Rushmore Casino’s live chat service and were told that there was a delay on their withdrawal and that they would have to email [email protected] to have the withdrawal processed. Upon doing that, it took Rushmore another 5 days to process the withdrawal and at no point did our reviewer receive an email to apologise for any of this.
Over and above this Rushmore Casino has recently been rogued at CasinoMeister. This is not a casino you should trust.
We have also found further complaints that had gone without a response.
For references see Rushmore Group Player Issues
To find out how our bonus ratings are calculated see Bonus Rating System.
First deposit 100% up to $400.
Sticky – Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.
- Slots – 50xbonus
- Blackjack – 150xbonus
- Video Poker – 150xbonus
- Table Poker – 150xbonus
Adjustments to ratings;
- Bonus on subsequent deposits (+1) – Second deposit 100% up to $488.
- Deposit Method Restrictions (-1) – No bonuses if you deposit via Neteller or Skrill (Moneybooker)
- Vague Rules (-2) – Contradictory rules regarding valid deposit methods
- Game Restrictions (-1) – You are not allowed to play the following games while you have a bonus; Baccarat, Roulette, Craps, Bingo, and Pai Gow Poker
Game Weightings (already account for in Wagering Requirements)
- Blackjack, Texas Hold’em Bonus Poker, Video Poker or Multi Hand Video Poker 33.3%
Payout Speed: 2 weeks+
– 0 / 10
As reported above – it took our reviewer nearly two week and several emails to receive their requested withdrawal, and that’s without any play for their security department to check.
Banking options available – Credit/Debit cards, Bankwires, Neteller, Moneybookers, Click2Pay and EcoCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
– 0 / 10
As stated above our reviewer reported slow and unresponsive customer service at Rushmore Casino.
Email Testing Record
- June 2015 – No Email support
- November 2014 – No Email support
- June 2014 – 34 minutes
- December 2013 – 23 minutes
- June 2013 – 44 minutes
- January 2013
- 1st email – No Response
- 2nd email – 1h 40min
Rushmore hold the following gambling licenses :
- Costa Rica – Rushmore are licensed by the Costa Rican government. This license does not offer the player any protection as there is no body dealing with player complaints. You can find further information regarding this regulator’s complaint policies here.
The following countries are restricted from participation with Rushmore Casino –
Rushmore Casino do not publish the house edge (RTP) information for any of their slots games.
Rushmore Casino do not offer a comp point program.
The Rushmore group are one of the worst cases of a good group gone bad in modern gambling. From their persistant slow pay issues, to withdrawing from engaging with 3rd party mediation all the way through to the very poor experience that our reviewer had with Rushmore customer services – there really aren’t any good reasons to play with Rushmore.
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