Players from United Kingdom cannot play at Casino Heroes casino.
– 3 / 10
Only one of the six reviews who work regularly for this site holds an account with CasinoHeroes and that was opened for testing purposes. They report positive experiences.
Casino Heroes have taken the decision not to discuss player complaints with this service.
Casino Heroes appear to have been involved in a responsible gambling failure.
For references see Casino Heroes Player Issues
Payout Speed: 24h
– 10 / 10
Our reviewer reports withdrawals being paid within 24h hours.
Minimum withdrawal – None listed.
Maximum withdrawal – None listed.
Banking options available – Bank Transfer, Neteller, Credit/Debit card
CasinoHeroes hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casino Heroes currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
- Curacao eGaming – CasinoHeroes are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom NOT accepted.
Casino Heroes does not accept players from the following countries:Australia, China, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Hong Kong SAR China, Italy, Martinique, Réunion, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.
CasinoHeroes publish the RTP/house edge figures for their Net Entertainment slots games.
Casino Heroes do not appear to offer a comp point program.
After years with no problems it’s disappointing to see Casino Heroes opt to take an non-transparent/cooperative approach to the management of player complaints. Based on the account that the player provided, there certainly would appear to have been a responsible gambling failure in this instance. Perhaps that’s the reason?
There are no associated casinos to display.