BetChan Casino are part of the Playamo Partners group. This group has been confirmed to also run 22Bet. 22Bet share ownership with 1xSlots. 1xSlots are the sister property to 1xBet. Multiple properties within the 1xBet group have been identified as connected to the distribution of non-genuine games.
Playamo have confiscated a 6 figure win from a player based on the player having set-up duplicate accounts. However, the duplicate account they claim the player registered was registered under an email address that provably did not exist on the date that Playamo claim the account was registered on.
Multiple properties within this group have been non-responsive to player complaints.
Players that have applied a self-exclusion term to their account or one of the other available account restrictions (max loss, max wager, max deposit, max bet) have restricted withdrawal limits – this is punitive and discourages gambling responsibly – something that cannot be encouraged by and therefore we will not send traffic to this operator. Term 1.12 states: “For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 €/$/CAD/AUD/NZD a day, 1,000 €/$/CAD/AUD/NZD a week, 1,000 €/$/CAD/AUD/NZD a month. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it’s inactive due to any other reasons, during 1 month.” 10/01/2019.
Jackpot wins are not excluded from their maximum withdrawal limits – automatic Not Recommended. Term 1.12 states: “Daily Cash out limits are of €/$/CAD/AUD/NZD 4 000, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC or equivalent.
Weekly Cash out limits are of €/$/CAD/AUD/NZD 8 000, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC or equivalent.
The maximum monthly withdrawal amount is €/$/CAD/AUD/NZD 25,000 for the standard limit, €/$/CAD/AUD/NZD 40,000 for the high limit and €/$/CAD/AUD/NZD 75,000 for the ultimate limit or equivalent.” 10/01/2019
Predatory Dormancy Term – automatic Not Recommended. Term 1.13 states: “If the player’s account is inactive during 180 days (the account holder performs no deposits, bets or withdrawals), it is considered to be a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, he/she should contact the casino support service” 10/01/2019. Dormancy Terms should never be used as an excuse to confiscate player funds.
For references see 1xBet Group Player Issues