Players from United Kingdom are welcome at Kassu casino.
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The Genesis Global Group previously utilised our Alternative Dispute Resolution (ADR) service. Fair-Betting.com Ltd terminated this group’s use of our ADR service in February 2020 after the Genesis Global Group refused to comply with a complaint ruling that went against them.
With respect to the complaint in question, it was the opinion of this service – an opinion that had been complimented via consultation with the regulator (Malta Gaming Authority) – that Genesis Global had failed to take appropriate action to restrict a player from further play after the player communicated multiple strong indicators of gambling addiction.
- The ADR service agreement between Fair-Betting.com Ltd and Genesis Global Limited was signed on the 4th of September 2019 by both parties and explicitly came into effect on that date. Given the Effective Date being significantly before the date of submission of the complaint, there would need to be some other exclusion/requirement built into the agreement that would make the agreement non-valid if not met for this agreement to be considered non-valid for the management of this case.
- The ADR Service Agreement included the following: “For all claims, resolutions of Fair-Betting.com Ltd shall be final & binding on the parties to the dispute under the Agreement “
Given the above we can see no sound grounds upon which the ADR Service Agreement would be viewed as invalid and as such we consider the ruling provided to stand and be legally binding. Genesis Global Limited’s refusal to comply with the ruling as provided is not something that we can view as acceptable practice being both in poor faith and outwith that which we reasonably believe to be legally required.
For references see Genesis Global Limited Player Issues
Payout Speed: 24 hours
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The Kassu Casino website states that Neteller withdrawals will be paid instantly.
Minimum withdrawal – None listed.
Maximum withdrawal – £5000 per transaction.
Banking options available – Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Trustly, EnterCash, Zimpler, SoFort, Giropay, PaySafeCard, Boku, EUTeller, iDEAL, EntroPay and Bank Transfer
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Kasuu Casino use Net Entertainment software for their instant play casino and also include a selection of NextGen Gaming, Microgaming and PlayNGo slots games and some evolution games. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
|Table Games – 77
|Slots – 777
|Video Poker – ?
|Jackpot – 28
|Live – 71
Kassu Casino hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Kassu Casino currently use IBAS. You can find further information regarding this regulator’s complaint policies here.
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
- Curacao eGaming – Kassu Casino are licensed by one of the Curacao eGaming Master License holders that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom accepted.
Kassu does not accept players from the following countries:American Samoa, Australia, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Iran, Israel, Portugal, Romania, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.
Kassu Casino appear to give the RTPs for all of their games.
Kassu Casino do not appear to offer any form of comp point program.
After many years working positively with this group, Genesis Global Limited’s decision to refuse to accept the legitimacy of the ruling provided by this service is deeply disappointing. Failure to adhere to the ruling is – as far as we can reasonably see – unsupported by the agreements they have entered and as such we view this as behaviour that can only rightly be reflected by inclusion on our Not Recommended.
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