During our investigations for this review we have established what in our opinion is a high likelihood that the Alpha Interactive Solutions N.V. Group are being operated in conjunctions with the Game Tech Group N.V. The factors that have led us to this conclusion are the near identical web design and very closely matching General Terms and Conditions documents. You can read a full report into our investigation here. As such we consider Alpha Interactive Solutions N.V. – as part of the same overarching group.
(-1)Despite not holding a UKGC license, and therefore being unable to legally accept sign-ups from UK players, casino support assured us that they do accept players from the UK.
During the background research on this group of casinos we did find some substantially negative reports, both seemingly from the same player at different portals, revolving round Conan casino seizing over $30k due to breach of Terms and Conditions. As it turns out, it seems that two bonuses were added to the players account in quick succession, one large bonus (£600) and another small bonus (£30). The casino then enforced the maximum bet rule for the smaller bonus so the player’s wagers of £100/hand breached the term. In the instance of two bonuses being added to the account in such a short time frame (the player claims they must have been added at exactly the same time and the casino claim there was a 2 minute delay), we would be inclined to view these as the same bonus. To seize such a large win on what can only be considered dubious grounds certainly isn’t a great confidence booster.
In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate’s accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).
In early 2016 this group were caught running pirated Net Entertainment games.
The Game Tech Group N.V. license holders were previously licensed by the MGA. After legal consultation the MGA were advised that the terms this group use to limit the maximum allowed bet during non-bonus play contravened EU consumer protection law. On this basis the MGA instructed the license holders to repay confiscated funds tied to a complaint that occurred while they held an MGA license. The Game Tech Group N.V. refused to do so and subsequently became non-responsive.
The Game Tech Group N.V. has enforced predatory terms prohibiting “betting systems” on a player who flat bet on a single number on Roulette. If flat betting on a single number is considered a “betting system” any player that chooses to with this group could be considered to be in violation of this term.
(NR) Predatory win term – “13.6. If a player’s accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount.” – 21/08/2018. Outside of bonus play players have no reason to expect that winnings will be in any way capped. It is our understanding, based on discussion with the MGA and MCCAA, that this type of term is not compliant with EU consumer law.
(Not Recommended) Rogue Responsible Gambling terms – “13.5 Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. Any requests exceeding this amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit” – 21/08/2018 – It is entirely unacceptable and unethical to take punitive action against players who engage appropriately with Responsible Gambling tools.
(NR) Predatory withdrawal terms – “13.4. Withdrawal requests will be limited to a maximum of €5,000 per thirty (30) day period. Any requests exceeding these amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.” 21/8/2018 – Withdrawal caps have to exclude the payment of progressive jackpots as progressive jackpots are paid by the game network provider and by the jackpot contributions that should be collected and ring fenced at the time of bet. Withholding these jackpots is done with the intention of frustrating the player into losing their win back to the operator.
(NR) Predatory non-bonus terms – “16.3. “Irregular play” includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies.” – 21/08/2018 – As highlighted above, we have been made to understand that placing these types of restrictions on non-bonus play may not be compliant with EU consumer law. Further to this, the Martingale strategy has been conclusively mathematically proven to offer the player no advantage over the casino. The inclusion of restrictions of this type of betting strategy demonstrate a poor understanding of the games they offer by the casino management.
Alpha Interactive Solutions impose a predatory responsible gambling practice wherein they extend self exclusions to every property on their license. Ordinarily this would be a positive strategy, but in this case the group are making no effort to prevent self excluded players from registering with other brands on the license. This means that players who self exclude then sign-up at a different property within this group end up free rolled, where the operator refuse to return losses because they’re “not responsible” for them and refuse to pay winnings.
For references see Game Tech Group Player Issues