Players from United Kingdom cannot play at Wild Jack’s casino.
– 2 / 10
Wild Jack’s casino are part of the Digimedia group of casinos.
In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the Digimedia group of casino (listed by affiliate programs).
Historically the Digimedia group have been inconsistent in their approach to management of complaints submitted to this site, willing to fully discuss basic cases and unwilling to go into the required detail with more complex issues.
As of March 2018 this group has made clear that they are no longer willing to discuss any aspect of any complaint with this service.
For references see Fortune Lounge Group Player/Affiliate Issues
You can see the latest updates to Wild Jack’s casino’s terms and conditions here.
Payout Speed: 1-5 days
– 8 / 10
Using Neteller all of our reviewers report withdrawal normally paid within 48 hours. There site lists a payout time of 1-5 business days, however All Slots management say that this is simply a precautionary time scale in case of factors outside of their control and that as a standard ewallet withdrawals are paid within 72 hours.
Minimum Withdrawal – None listed
Maximum Withdrawal – The maximum total value a player may withdraw per week, between 12:01 a.m. GMT on one Tuesday and 11:59 p.m. GMT on the following Monday, is 4,000 credits. For customers playing in Swedish Krona or Norwegian Krone, the maximum withdrawal value per week is 20,000 credits.
Banking options available – Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, EcoCard, Entropay, Citadel, PaySafeCards and UKash
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
– 10 / 10
All our reviewers report very positive experiences with Jackpot Factory customer services.
Email Testing Record
- December 2016 – 9 minutes
- June 2015 – 1 hour 53 minutes
- November 2014 – No Response
- June 2014 – No Response
- December 2013 – No Response
- June 2013 – 1 hours 29 minutes
- February 2013
- 1st email – No Response
- 2nd email – 33 minutes
WildJacks hold the following gambling licenses :
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom NOT accepted.
Wild Jack’s does not accept players from the following countries:Australia, Belgium, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Philippines, Singapore, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.
Wild Jack’s do not publish the house edge (RTP) information for any of their slots games.
The Wild Jack’s comp point program offers points for every wager you place – you can see the accrual rates below. Your points can then be converted to cash at a rate of 100 = £1. This comp point program is equivalent to the standard Playtech comp point system only for the top accrual level games. For other games the All Slots comp point program is substantially weaker. Alongside this –unlike most other programs – your points expire after 90 days if not redeemed. The Wild Jack’s comp point program is weaker than the industry standard.
The Digimedia Group’s ‘we will, we won’t, we will, we won’t’ approach to the management of player complaint has been frustrating and unprofessional. Worse than this they’ve now aligned to the less transparent and player friendly of these options. We simply cannot recommend this group to players.