Players from United Kingdom are welcome at Westway Games casino.
– 3 / 10
Westway Games have no outstanding complaints at any of the major mediation portals.
(-1) Duplicate Terms and Conditions. Westway Games are currently using duplicate Terms and Conditions which continually site their sister casino The Palaces instead of their own name – this requires addressing.
The Palaces have been unresponsive to our repeated efforts to communicate with them about a player complaint submitted to this site. While the complaint was ultimately resolved without our intervention, the fact that The Palaces failed to respond to our repeated communications means that we cannot reasonably expect to be able to assist player in future. As such The Palaces and associated properties have been moved to Not Recommended status .
We consider this entire group to be high risk to players and not one of the best online casinos. There are many far safer new casinos. For other operators you can find information in our casino reviews.
Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.
Payout Speed: 30 days
– 0 / 10
Varying information is given for withdrawal times on Westway Games website from only a couple of hours to a demand for players to allow up to 30 days for withdrawals to occur – this is an unacceptable length of time.
Minimum withdrawal – None listed.
Maximum withdrawal – None listed – when asked casino support said there was no withdrawal limit – their only stipulation was that only one withdrawal can be made in a single 24 hour period.
Banking options available – Credit/Debit cards, Neteller, Skrill (Moneybookers), Przelwy24, iDeal, Bank Transfer.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Westway Games casino use Net Entertainment software for their instant play casino and also include a small selection of IGT (Wagerworks) and Parlay Games games. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
Table Games – 20
Slots – 48
Video Poker – 16
Live – 5
Westway Games casino hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. The Palaces currently use IBAS. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom accepted.
Westway Games does not accept players from the following countries:American Samoa, Angola, Argentina, Australia, Belgium, Canada, Chile, China, Cuba, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Kuwait, Martinique, Mayotte, North Korea, Qatar, Réunion, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States.
Westway Games do not appear to publish the house edge for their slots games like the best slots sites and customer support did not appear to understand what the return to player (RTP) figures were when asked.
Westway Games do not appear to offer comp or loyalty points.
Unfortunately when an operator chooses not to respond to complaints received by this site, even where they ultimately get resolved without our intervention, they set a precedent for future issues that we cannot ignore. We simply will not recommend any operator that is not cooperative in the management of player complaints.