Virgin Casino Review (2020)

Virgin Casino Review (2020)

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Players from United Kingdom are welcome at Virgin casino.

Casino Reliability

 – 3 / 10

All six of the reviewers who work regularly for this site have held accounts with Virgin Casino for many years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion.

The Gamesys group have repeatedly been non-cooperative with complaints posted at this and other major dispute mediation portals.

For references see GameSys Player Issues

Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Virgin casino’s terms and conditions here.

Payout Speed: 24h

 – 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 12 hours but at most 24 hours.

Banking Options Available – Credit/Debit cards, Skrill (Moneybookers), Neteller, Paypal and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


Virgin Casino formally used WagerWorks software but have now shifted over to GameSys. During this shift the vast majority of their game catalogue was dropped. Check out our GameSys Software Review.

Game selections are as follows;


Table Games – 8

Slots – 33

Video Poker – 1

Customer Service

 – 10 / 10

All our reviewers report very positive experiences with Virgin Casino customer services

Email Testing Record

  • December 2016 – 5 hours 3 minutes
  • June 2015 – 20 minutes
  • November 2014 – 11 hours 37 minutes
  • June 2014 – 3 minutes
  • December 2013 – 43 minutes
  • June 2013 – 3 hours 20 minutes
  • January 2013 – 1st email – 17 minutes

Virgin hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Virgin currently use eCogra. You can find further information regarding this regulator’s complaint policies here.
  • Gibraltar Gaming Commission – The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator’s complaint policies here.

The following countries are restricted from participation with Virgin Casino – United States, United States minor outlying islands

Contact Details;

Affiliate Program – Gamesys Affiliates.

Players from United Kingdom accepted.

Virgin does not accept players from the following countries:U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Virgin Casino used publish the RTP of all their slots games but since the switch to GameSys no longer do so.

Virgin Casino offer a unique comp point program – VPoints. Currently you can earn 1 VPoint for every £5 wagered on Bingo games or £20 wagered on slots games and 100 VPoints is worth £1.

Virgin casino have a long and well established reputation within the industry. Unfortunately when they changed hands the new owners tool a less transparent approach to the management of complaints and subsequently we have been unable to recommend them.

There are no associated casinos to display.