ViggoSlots were previously on the Danguad Ltd license, a license who’s properties we have Not Recommended for issues detailed below. As of May 2018 they have changed their license to Gammix STS B.V. Unfortuantely this is simply the other license, alongside the Danguad Ltd license, associated with the Netagame platform. Gammix are the license that Netagame run their own casino under while Danguad appear to be the license that all Netagame white labels run on. Effectively while the company name has changed, the people in charge of this license are likely the same.
The Danguad Ltd license are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a ‘Last Updated’ date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).
Employees of ViggoSlots have been found posting offensive and abusive messaged on our Facebook page.
Jackpot Knights – another operator on the Danguad Limited license – have refused to pay a player based on what they claim in a violation of their maximum bet rule. However upon examination there was on betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that’s how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.
An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to – effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.
We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.
(-1) Progressive Jackpot Monthly Withdrawal Cap –
Terms and Conditions state that winnings of €10,000 or greater will be divided into monthly withdrawals of €5,000 and there is no mention of progressive jackpots being excluded from this – other casinos operated by Danguad have confirmed that their withdrawal limits also apply to progressives and so logically it would appear that the same rule is being applied at ViggoSlots – since it is the software provider and not the casino that provides the winnings for Progressive Jackpots can see no legitimate reasons for implementing this policy – remember some Progressive Jackpots can pay out hundreds of thousands.
ViggoSlots have engaged in the predatory voiding of a four figure win based on a single bet that exceeded the maximum allowed bet with a bonus. As the bet resulted in a loss (zero credits returned) the operator suffered no detriment from the bet. In this instance the operator are simply using what appears to be an accidental infraction that caused no harm as a justification not to pay out funds won from legitimate and compliant bets.
When we reviewed the Viggoslots affiliate program we found the affiliate site directing affiliates to contact them at [email protected] The Slotsmoon. Affiliate program also represent Staybet. This operator appears to be having significant financial difficulties and numerous complaints have come through this service where the operator have simply failed to pay after months. As of the end of May 2018 player have still not been paid – some complaint dating from 2017 – and the operator is offering no feedback as to when they intend to honour the debts. There is no good reason for Viggoslots to be directing affiliates to contact them at a Slotsmoon email address unless there is some association between these groups.
For references see Danguad Group Player Issues
Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.