The Palaces Casino Review (2020)

The Palaces Casino Review (2020)

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Players from United Kingdom are welcome at The Palaces casino.

Casino Reliability

 – 3 / 10

The Palaces have no outstanding complaints at any of the major mediation portals.

The Palaces have been unresponsive to our repeated efforts to communicate with them about a player complaint submitted to this site. While the complaint was ultimately resolved without our intervention, the fact that The Palaces failed to respond to our repeated communications means that we cannot reasonably expect to be able to assist player in future. As such The Palaces and associated properties have been moved to Not Recommended status .

We consider this entire group to be high risk to players and not one of the best online casinos. There are many far safer new casinos. For other operators you can find information in our casino reviews.

Payout Speed: Up to 30 days

 – 0 / 10

Varying information is given for withdrawal times on The Palaces website from only a couple of hours to a demand for players to allow up to 30 days for withdrawals to occur – this is an unacceptable length of time.

Minimum withdrawal – None listed

Maximum withdrawal – None listed – when asked casino support said there was no withdrawal limit – their only stipulation was that only one withdrawal can be made in a single 24 hour period.

Banking options available – Credit/Debit cards, Neteller, Skrill (Moneybookers), Przelwy24, Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


The Palaces casino use Net Entertainment software for their instant play casino and also include a small selection of IGT (Wagerworks) and Parlay Games games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:


Table Games – 19

Slots – 54

Video Poker – 18

Live – 5

The Palaces casino hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. The Palaces currently use IBAS. You can find further information regarding this regulator’s complaint policies here.

Players from United Kingdom accepted.

The Palaces does not accept players from the following countries:American Samoa, Angola, Argentina, Australia, Belgium, Canada, Chile, Cuba, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Kuwait, Martinique, Mayotte, North Korea, Qatar, Réunion, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States.

The Palaces do not appear to publish the house edge for their slots games like the best slots sites and customer support did not appear to understand what the return to player (RTP) figures were when asked.

The Palaces offer a loyalty points system as outlined below.

Loyalty Level and Points Needed to Qualify

  • Baron / Baroness: Default
  • Lord/Lady: 15,000 Elite Points
  • Duke / Duchess: 45,000 Elite Points
  • Price / Princess: 90,000 Elite Points
  • King / Queen: 120,000 Elite Points
  • Rate at which Elite Points are Awarded by Game Play

  • Bingo: £10 wagered =1 Elite Point
  • Slots: £10 wagered =1 Elite Point
  • Roulette / Live Roulette: £25 wagered =1 Elite Point
  • Table Games: £50 wagered =1 Elite Point
  • Video Poker: £50 wagered =1 Elite Point
  • Live Casino: £50 wagered =1 Elite Point
  • Unfortunately when an operator chooses not to respond to complaints received by this site, even where they ultimately get resolved without our intervention, they set a precedent for future issues that we cannot ignore. We simply will not recommend any operator that is not cooperative in the management of player complaints.