Stakes Casino have been unresponsive to player complaints logged at this site and therefore attain Not Recommended status here.
Stakes Casino previously ran on the Danguad Limited license but have switched to a license under a company called ‘Mountberg Limited’. At the same time that Stakes Casino switched to this license a small handful of operators, all previously licensed by Danguad Limited also switched to this license. As such, it seems reasonable to conclude that Mountberg Limited are either a new license run by the same parties as Danguad Limited or the casinos running on Mountberg Limited are all owned by the same group who have switched to a new provider.
While they were running on the Danguad Limited license a person claiming to be a “manager” of one of the Mountberg Limited properties – Vegas Berry – communicated to other parties within the affiliate industry that their Not Recommended Casinos list. with this service was due to “fair-betting put all sites who does not want to pay them [on the Not Recommended list]”. This is a demonstrably untrue statement. Their Not Recommended status was due to their association with a Not Recommended license (Danguad Limited) and we have communications from the same individual over multiple mediums during this time period asking for information on what deal they would need to offer us to get a “good position”, which never received any request for payment of any sort.
Given that the communications sent to other affiliates are demonstrably untrue and disparaging of this service Vegas Berry will remain on Not Recommended Casinos list. despite moving off the Danguad Limited license. As it’s likely that either the Mountberg Limited license is associated with the operators of Danguad Limited or that they are being operated by the same people running Vegas Berry, the Mountberg Limited properties will also be Not Recommended.
The Danguad Limited operators are part of a network that have engaged in retroactively changing their terms and conditions to restrict a game after two players had significant wins that they did not want to pay. One of the players in question presented evidence to demonstrate that the term had not been in place at the time they played. In response to this evidence the operator looked to discredit, suggesting that it was not reliable. However, we then checked our own ChangeDetection.com report and found that not only had the player been correct when they asserted that the term had not been in place at the time they played but that the terms document had been updated at the time the change was made to contain a ‘Last Updated’ date that was significantly before the date of change (the update was made on the 27th of November but the terms document was changed to state that the last update occurred on the 1st of September).
Another operator on the Danguad Limited license have refused to pay a player based on what they claim is a violation of their maximum bet rule. However upon examination there was no betting combination on the game in question that could have resulted in that bet size. When we challenged the operator about this they claimed that the player used the double feature and that is how the bet size was listed at the value it was. The problem with this explanation is that the game in question does not have a double feature. When asked about this the operator became non-responsive.
An employee of an operator on the Danguad Limited license has posted an abusive message on our Facebook page.
An operator in this group has been found accepting deposits and wagers from a country that they cannot issue payment to – effectively free rolling players by allowing player from that country to lose without the possibility of ever winning.
We consider this group to be fundamentally dishonest in their practices and would strongly advise all players to choose an alternative casino to play with.
(-1) Progressive Jackpot Monthly Withdrawal Cap – “Maximum withdrawal amount processed to a player is 2000 €/$ or equivalent in other currencies per week and 5000 €/$ or equivalent in other currencies per month, unless otherwise specified in the promotional Terms & Conditions. Exceptions to these limits can be made at the management’s discretion for players having reached the VIP status.” 10/10/2018. Terms and Conditions state that winnings will be paid at a rate of €5,000/month and there is no mention of progressive jackpots being excluded from this. Since it is the software provider and not the casino that provides the winnings for Progressive Jackpots, or the jackpot contributions in case of local networks, can see no legitimate reasons for implementing this policy to progressive jackpots other than to frustrate players into losing part or all of their balance back. As Mucho Vegas are offering jackpots running into multiple millions this policy could result in a player having to wait decades to receive full payment.
For references see Danguad Group Player Issues and Mountberg Limited Issues
For references see Danguad Group Player Issues
Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.