Prime Casino Review (2020)

Prime Casino Review (2020)

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Players from United Kingdom are welcome at Prime casino.

Casino Reliability

 – 0 / 10

The Prime casino group have an inconsistent reputation with their affiliate partners as shown by their Rogue status at Affiliate Guard Dog.

Multiple venues in this group run on the SkillOnNet platform. This platform have been shown to have run non-random games. See https://fair-betting.com/skillonnet-software-non-randomnot-fair/.

In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.

The Prime group have also been caught out trying to hide significant terms and conditions.

The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.

For references see Prime Group Player Issues

Payout Speed: 5 days

 – 6 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with the Prime casino group. The Prime website does not provide payout time frames for their eWallets. As they do not accept US players we will assume this to be 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – None listed.

Banking options available – Credit/Debit cards, Neteller, Click2Pay, ClickAndBuy, EntroPay, EcoCard, InstaDebit, EcoCard, EZIPay, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


CLICK HERE TO JOIN NETELLER

SkillOnNet software has been shown to operate in a non-random fashion. Check out our SkillOnNet Software Review.

Game selection is as follows;

Download

Table Games – 19

Slots – 100

Video Poker – 16

Jackpot – 17

Live – 3

Prime hold the following gambling licenses :

  • Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.

The following countries are restricted from participation with Prime casino – Belgium, France & Outlying Territories, Denmark, Iran, Israel, Italy, North Korea, South Africa, Spain, Turkey and USA & Outlying Territories

Contact Information;

Email : [email protected]
Phone : UK: 0800-051-8932
Canada: 1-800-615-7069
International +44-800-051-8932

Affiliate Program – Prime Partners.

Players from United Kingdom accepted.

Prime does not accept players from the following countries:Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Iran, Israel, Italy, North Korea, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Prime casino do not publish the Return to Player/House Edge information for any of their slots games.

The Prime casino comp point program awards 1 comp point for every €10 wagered and every 1000 comp points can be converted to €10. If you earn 5000 comp points or more before accruing you can get an improved redemption rate.

Not all games accrue comp points at the same rate. See below for information;

  • All Slots, American Roulette and all Parlor Games 100%
  • All Table Pokers, Red Dog, all Roulettes (except American Roulette), Casino War and Sic Bo 50%
  • All Video/Power Pokers (except All Aces Video/Power Pokers), all Blackjacks (except Classic Blackjack), all Craps and all Baccarats 10%
  • Classic Blackjack and All Aces Video/Power Pokers 2%

While there don’t appear to be any specific player issues with Prime casino, their Rogue status with affiliates and the fact that the same group runs on SkillOnNet casino makes us absolutely unwilling to recommend playing with them.

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