Predatory Dormancy Term – automatic Not Recommended. Term 4.5.1 states: “Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as “dormant account” and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero.” 24/07/2018 Dormancy Terms should never be used to enhance casino coffers – charging a small monthly maintenance fee for the upkeep of dormant accounts is acceptable deducting 10% of an existing balance is not.
Unfair Timeline for the Provision of Identification Documentation – automatic Not Recommended. Term 2.4 states: “We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.” 24/07/2018. Giving a player only 5 days to submit identification documentation and then using the failure to be able to work to such a tight timeline as an excuse to seize balances is not a policy we support.
.com serves as an Alternative Dispute Resolution (ADR) service for Next Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
Unfair or problematic Bonus Terms for players that are predatory in nature (-1) – “When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.” 25/09/19
Ordinarily the term issues highlighted above would result in a Casino Reliability rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.
Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.
You can see the latest updates to Next casino’s terms and conditions here.