Mermaids Palace Casino Review (2020)

Mermaids Palace Casino Review (2020)

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Players from United Kingdom are welcome at Mermaid’s Palace casino.

Casino Reliability

 – 3 / 10

Only one of the six reviewers for this site holds an account with the Firebrand group of casinos and that account has been open less than 6 months. Our reviewer ended up not playing with Atlantis Gold as they do not offer Neteller as a banking method.

We are aware of several complaints against the Firebrand group casinos that have not received a response.

Atlantis Gold casino carry the following term;

“Professional card counters are prohibited. If you are found to be a professional card counter, any winnings will be forfeit and your account will be subject to immediate closure.”

Firstly, Atlantis Gold casino do not offer any live blackjack games. Card counting depends on the player being able to record the cards that have already been played on previous rounds and adjust their bets/strategy on subsequent rounds to suit the cards that are left. All online casinos use Random Number Generators to simulate their card games. As such online card games are shuffled after every round. Given that there are no previous rounds to record, there is no advantage to be gained by counting cards. The only possible games that could be targeted by a card counter is a live game where you can see the dealer over a video feed and the cards are shuffled at set points.

Moreover, no reputable offline casino would ever seize a player’s winning for card counting. Simply put, doing so has been ruled illegal in almost all reputable offline jurisdictions. It is not cheating to use your brain to beat a game. We don’t consider it ethical for an offline casino to take this action either – or even include a rule saying they will – regardless of whether or not they “like” the practice.

Even if the reason for the fund seizure in this instance is not the card counting section of this term, the presence of such a term show remarkable ignorance of the way gambling games function. This shows a basic lack of understanding of how the games they offer work and to have this built into a legal document is fairly appalling.

This term was added at exactly the same time and with the same wording as the Revenue Giants casinos added it and as such it seems likely that these casino groups share management.

For references see Firebrand Group Player Issues

You can see the latest updates to Mermaid’s Palace casino’s terms and conditions here.

To find out how our bonus ratings are calculated see Bonus Rating System.


100% up to $1000.

Sticky – Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots – 60xbonus
  • Blackjack – 1200xbonus
  • Roulette – 120xbonus
  • Bacarrat – 240xbonus
  • Video Poker – 600xbonus
  • Table Poker – 60xbonus

Adjustments to ratings;

  • Bet Size Restriction (-1) – Not allowed to place wagers of 30% of more of the bonus balance.

Game Weightings (already account for in Wagering Requirements)

  • Slots *100%
  • Roulette *50%
  • Craps *100%
  • Three Card Poker *50%
  • Baccarat *25%
  • Pai Gow Poker *100%
  • Texas Holdem Poker *100%
  • Bonus Poker *100%
  • Sic Bo *100%
  • Video Poker *10%
  • Blackjack *5%
  • Multi Hand Video Poker *100%

Payout Speed: 2+ weeks

 – 0 / 10

As we could not test the withdrawal time at Atlantis Gold and they are US facing and do not display expected withdrawal times on their website, we will assume it to be 2 weeks+

Minimum withdrawal – $100

Maximum withdrawal -$1999 – any amount of $2000 or larger will be paid in increments of no more than $2000 over a period agreed by the player and the casino.


Mermaid’s Palace use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selections are as follows;


Table Games – 17

Slots – 53

Video Poker – 29

Customer Service

 – 9 / 10

Our reviewer report positive experiences with Atlantis Gold casino customer services.

Email Testing Record

  • June 2015 – 13 hours 24 minutes
  • November 2014 – No Response
  • August 2014 – 1 hours 19 minutes

MermaidsPalace hold the following gambling licenses :

  • Curacao eGaming – MermaidsPalace casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator’s complaint policies here.

The following countries are restricted from participation with Mermaid’s Palace casino;

Contact Details;

Affiliate Program – Firebrand Affiliates.

Mermaid’s Palace casino do not publish the RTP/house edge figures for any of their slots games.

Mermaid’s Palace casino do not appear to offer any form of comp point program.

Mermaid’s Palace are part of a group that seem to have issues sending payments within reasonable time frames.

There are no associated casinos to display.