Players from United Kingdom cannot play at iGame casino.
– 2 / 10
As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to .com against Kindred group properties have received the response that Kindred are not prepared to work with .com’s ADR services.
For references see Unibet Group Player Issues
Payout Speed: 24h
– 10 / 10
Using Neteller our reviewer reports withdrawals normally paid within a couple of hours but at most 24 hours.
Minimum Withdrawal – None listed.
Maximum Withdrawal – €20000/24 hour period
Banking options available – Credit/Debit cards, Skrill (Moneybookers), Neteller, WebMoney, PaySafeCard and PayPlus
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
– 10 / 10
Our reviewer reports positive experiences with iGame casino customer service.
Email Testing Record
- November 2018 – 2 minutes
- December 2016 – 8 minutes
- June 2015 – 10 minutes
- November 2014 – 13 minutes
- June 2014 – 8 minutes
- December 2013 – 5 minutes
- June 2013 – 10 minutes
- January 2013 – 1st email – 1 minute
iGame hold the following gambling licenses :
- Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom NOT accepted.
iGame does not accept players from the following countries:American Samoa, Australia, Belgium, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hong Kong SAR China, India, Iran, Iraq, Libya, Macau SAR China, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, South Africa, South Korea, Spain, Sudan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Zimbabwe.
iGame casino do publish the house edge (RTP) information for their slots games.
iGame Casino do not offer a comp point program.
The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.