Players from United Kingdom are welcome at Frozen Bingo casino.
– 3 / 10
Frozen Bingo are part of the 888 Group. 888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.
The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.
In 2017 the 888 Group were handed the largest fine issued to date by the UKGC due to Responsible Gambling failures.
The software that the 888 properties run on – Dragonfish – runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response. In late 2017 – 2 years after we identified this issue – Dragonfish software have corrected their Baccarat table layouts.
For references see 888 Group Player Issues
Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.
Frozen Bingo do not provide enough information about their Welcome Bonus for us to asses the value of the offer.
Payout Speed: 5 days
– 5 / 10
The Frozen Bingo website states that Neteller withdrawals are paid within 5 days.
Minimum Withdrawal – £5.
Maximum Withdrawal – None listed.
Banking options available – Credit/Debit cards, Bank Transfer, Neteller, EntroPay, ClickAndBuy, EntroPay, PayPal and PaySafeCard
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Frozen Bingo only appear to offer a small selection of Bingo games.
Frozen Bingo hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Frozen Bingo currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
- Gibraltar Gaming Commission – The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom accepted.
Frozen Bingo does not accept players from the following countries:American Samoa, Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Guam, Israel, Italy, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.
Frozen Bingo do not appear to publish the RTP/House Edge figures for their games.
Frozen Bingo do not appear to offer any form of comp point program.
The 888 group are unquestionably one of the biggest in the business. Unfortunately, in our opinion, rather than set a positive example for the industry this group has consistently looked to do the bare minimum possible to comply with regulations and looked for loopholes to allow them to extract money from players that they should not have taken. The recent fines for their Responsible Gambling failures are a good example of this. We would advise players to find another operator to play with.