Fenix Casino Review (2020)

Fenix Casino Review (2020)

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Players from United Kingdom are welcome at Fenix casino.

Casino Reliability

 – 1 / 10

As Fenix casino do not hold a UKGC license we could not send a reviewer to play with them.

Fenix Casino run on the MYEG Network. In the first half of 2015 one of the notable venues on this network experienced sustained issues processing player payments and repeatedly broke assurances of when payments would be made.

All the casinos in the group carry the following term;

Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided.

We consider the above term to be predatory. Players that either forget about their balance or have to renew ID are left with no recourse after 45 days. This term has been enforced in this manner previously.

In our November 2015 review we found a report of a MYEG casino operator passing their losses in a financial transaction (purchase of a competitor) on to a player, which is for obvious reason totally unacceptable.

During our November 2016 re-review we came across a significant number of player complaints about a MYEG operator at another portal that did not receive an answer.

For references see MYEG Group Player Issues

Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.

Due to the design of the Fenix website we cannot monitor their terms and conditions.

Payout Speed: 24h

 – 10 / 10

As Fenix casino do not hold a UKGC license we have not tested their withdrawal times. The Fenix website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal – €20

Maximum Withdrawal – £/$/€2000/week, £/$/€5000/month

Banking options available – Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


Fenix casino use Net Entertainment and software and add in slots games from Microgaming, Oryx and 1x2Gaming for there instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows;


Table Games – 36

Slots – 367

Video Poker – 13

Fenix hold the following gambling licenses :

  • Curacao eGaming – Fenix casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator’s complaint policies here.

The following countries are restricted from participation with Fenix casino – Burma, China, Hong Kong, Macau, Estonia, France, Iran, Iraq, Israel, Japan, North Korea,South Korea, Laos, Libya, Malaysia, Nigeria, Slovenia, Somalia, Sudan, Syria, Thailand, Turkey, United States, US Minor Outlying Islands, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, United Kingdom

Contact Details;

Affiliate Program – Fenix Affiliates.

Players from United Kingdom accepted.

Fenix does not accept players from the following countries:China, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Laos, Libya, Macau SAR China, Malaysia, Nigeria, North Korea, Northern Mariana Islands, Puerto Rico, Slovakia, Somalia, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Fenix casino publish the House Edge/Return to Player (RTP) information for their Net Entertainment slots games.

Fenix casino offer their own comp point program. You earn 1 comp point for every $10 wagered and can convert comp points at a rate of 100 comp points = $1.

This system offers is equivalent to the standard Playtech comp point program.

Fenix casino are operating on a network that have experienced substantial payment issues and carry predatory terms and conditions. These have to be resolved before players should consider them.