Casino Plex Casino Review (2020)

Casino Plex Casino Review (2020)

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Players from United Kingdom are welcome at Casino Plex casino.

Casino Reliability

 – 8 / 10

Only one of the reviewers that works for .com regularly holds an account with Casino Plex and this has been open for less than 6 months. They report positive experiences.

While there have been some historical issues with Casino Plex failing to discuss complaints at various mediation portals, our recent discussions with Casino Plex have been very positive and have resulted in the issues that have come in through this site being completely resolved. As such we’re happy to send players to this operator again.

For references see Casino Plex Player Issues

Only casinos carrying Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Casino Plex’s terms and conditions here.

Payout Speed: 72h

 – 8 / 10

Using Neteller all of our reviewer reports withdrawals paid within 72 hours.

Minimum Withdrawal – None listed.

Maximum Withdrawal – $10.000, €7000, £6000 per 30 day period

Banking options available – Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoCard, ClickAndBuy, UKash and Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.


Casino Plex use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;



Table Games – 29

Table Games – 24

Slots – 94

Slots – 67

Video Poker – 13

Video Poker – 14

Jackpot – 46

Jackpot – 20

Customer Service

 – 10 / 10

Our reviewer reports positive experiences with Casino Plex customer services.

Email Testing Record

  • November 2016 – 1 hours 56 minutes
  • June 2015 – 23 hours 43 minutes
  • November 2014 – 20 minutes
  • June 2014 – 13 hours 46 minutes
  • June 2013 – 9 minutes
  • January 2013 – 1st email – 3h 54min

CasinoPlex hold the following gambling licenses :

  • United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoPlex currently use IBAS. You can find further information regarding this regulator’s complaint policies here.
  • Malta Gaming Authority – In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we’ve managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies. You can find further information regarding this regulator’s complaint policies here.

The following countries are restricted from participation with Casino Plex – American Samoa, Belgium, Bulgaria, Cyprus, Estonia, Guam, Israel, Netherlands Antilles, Northern Mariana Islands, Philippines, Puerto Rico, U.S. Virgin Islands, U.S.A, US Minor Outlying Islands, Spain, France, Hong Kong, Turkey, Cuba, Iran, Iraq, Libya, Sudan, Syria, Afghanistan, Estonia, Romania, Portugal, Ukraine

Contact Information;

Affiliate Program – ePlay24 Affiliates.

Players from United Kingdom accepted.

Casino Plex does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belgium, Bulgaria, Cuba, Cyprus, Estonia, France, Guam, Hong Kong SAR China, Iran, Iraq, Israel, Libya, Netherlands Antilles, Northern Mariana Islands, Philippines, Portugal, Puerto Rico, Romania, Spain, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Casino Plex publish the House Edge/RTP figures for all of their games within the game help files.

Casino Plex offer the standard Playtech comp point program where every £10 wagered earns 1 comp point and every 100 comp points can be converted to £1. As you move up the VIP ladder the conversion rate improves.

Casino Plex have made substantial efforts to re-engage with the community here and have gone back and resolved the one notable player issue we’ve had come in. With that out of the way, we’re more than happy to welcome back a Playtech operator with a UKGC license and we’re confident that you’ll find plenty worth checking out at Casino Plex.

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