Players from United Kingdom are welcome at Carlton Games casino.
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Carlton Games are Not Recommended as a result of their dormancy/inactivity clause which we consider to be predatory. It states that players that have not been active for 180 days will receive an email to that effect and then all funds in their account will be forfeit to the company. Dormancy/Inactivity should never be used an excuse to seize a full balance. Furthermore Carlton Games do not exclude Progressive Jackpots from their maximum withdrawal limits – since Progressive Jackpot winnings are paid by the software provider and not the site operator, there is no excuse for withholding full payment from Progressive Jackpot winners. In addition the T&Cs state that players that self-exclude at Carlton Games will have their accounts at sister properties but no details are given as to what these numerous properties actually are.
As of June 2019 Jumpman Gaming have indicated that they will not cooperate with the management of complaints submitted to this service.
For references see Jumpman Gaming Group Player Issues
This operator does not offer a conventional style bonus but rather a lottery style bonus – a spin on their “mega wheel” – meaning that prizes will vary considerably and many customers will not achieve anything in the way of a prize. This means that the value of the bonus cannot be calculated.
Payout Speed: 12 days
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The Carlton Games website indicates that some withdrawals can take up to 12 days.
Maximum withdrawal – £1,000 per day; £3,000 per week; £5,000 per month.
Minimum withdrawal – £30.
Banking options available – Credit/Debit cards, Paypal,
Paysafecard and PaybyMobile.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
Carlton Games Casino use Net Entertainment, Microgaming, NextGen Gaming, Elk Studios software and games by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, iSoftBet, IWG and Gamery.
Game selections are as follows:
Table Games – 3
Slots – 283
Video Poker – 3
Live – 0
Jackpot – 2
Carlton Games hold the following gambling licenses :
- United Kingdom Gambling Commission – The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Carlton Games currently use eCOGRA. You can find further information regarding this regulator’s complaint policies here.
- Alderney Gambling Control Commission – The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator’s complaint policies here.
Players from United Kingdom accepted.
Carlton Games does not accept players from the following countries:Albania, Antigua and Barbuda, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Hungary, Indonesia, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Serbia and Montenegro, Slovakia, Slovenia, South Korea, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine.
Carlton Games Casino only publish the house edge/RTP figures for the slots games that have them already inbuilt into their game files – this is in violation of the terms of their UKGC license which stipulates that the RTP figures must be provided for ALL games offered. Further to this even the RTPs given can only be viewed once a player had opened an account with this operator – not best practice.
This operator offers a VIP system for gathering “Kudos”: each £1 bet gathers 1 Kudos and then players can achieve a variety of different levels depending on the size of their deposits.
Full details can be found on the casino website.
The Jumpman Gaming group – a very large range of slots and bingo sites. The welcome bonus offered is somewhat disappointing and by no means guarantees players any sort of prize at all. Of greater concern is the predatory dormancy clause implemented by this group and the fact that they do not exclude progressive jackpot wins from their maximum withdrawals. Suffice to say there are other operators offering more hospitable conditions for players and greater incentives for player loyalty. Add to this a non-cooperative approach to the management of player complaints and there are plenty of reasons that players should avoid signing-up with this group of operators.