During our investigations for this review we have established what in our opinion is a high likelihood that the Topia Solutions N.V. Group are being operated in conjunctions with the Game Tech Group N.V. The factors that have led us to this conclusion are having games provided by Gamescale, a software provider that has historically exclusively provided games to the Game Tech Group and other companies clearly tied to the Game Tech Group and the inclusion of ‘ubiquin’ labelled email addresses in the terms of multiple properties within the Topia Solutions group (Ubiquin being another company – likely a payment processor – who have been widely identified as tied to the Game Tech Group).
We consider the Game Tech Group to be one of the most dangerous groups for players to engage with and hold the same concerns regarding any company they are associated with.
During the background research on this group of casinos we did find some substantially negative reports, both seemingly from the same player at different portals, revolving round Conan casino seizing over $30k due to breach of Terms and Conditions. As it turns out, it seems that two bonuses were added to the players account in quick succession, one large bonus (£600) and another small bonus (£30). The casino then enforced the maximum bet rule for the smaller bonus so the player’s wagers of £100/hand breached the term. In the instance of two bonuses being added to the account in such a short time frame (the player claims they must have been added at exactly the same time and the casino claim there was a 2 minute delay), we would be inclined to view these as the same bonus. To seize such a large win on what can only be considered dubious grounds certainly isn’t a great confidence booster.
In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate’s accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).
In early 2016 this group were caught running pirated Net Entertainment games.
The Game Tech Group N.V. license holders were previously licensed by the MGA. After legal consultation the MGA were advised that the terms this group use to limit the maximum allowed bet during non-bonus play contravened EU consumer protection law. On this basis the MGA instructed the license holders to repay confiscated funds tied to a complaint that occurred while they held an MGA license. The Game Tech Group N.V. refused to do so and subsequently became non-responsive.
The Game Tech Group N.V. has enforced predatory terms prohibiting “betting systems” on a player who flat bet on a single number on Roulette. If flat betting on a single number is considered a “betting system” any player that chooses to with this group could be considered to be in violation of this term.
Various companies within this extended group have started extending self exclusions at all properties they own. Ordinarily we would consider this a positive, but the operators are performing no checks at registration for self excluded accounts. The result of this is that if a player happens to sign-up with another property on the same license the operator refuse to return losses, as the player has breached their self exclusion and refuse to pay wins. This policy allows the operator to free roll the most vulnerable players, placing themselves in a position where they can only profit from self excluded players.
NR – predatory KYC terms – “In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.
If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.” – 06/04/2019
Topia Solutions impose a predatory responsible gambling practice wherein they extend self exclusions to every property on their license. Ordinarily this would be a positive strategy, but in this case the group are making no effort to prevent self excluded players from registering with other brands on the license. This means that players who self exclude then sign-up at a different property within this group end up free rolled, where the operator refuse to return losses because they’re “not responsible” for them and refuse to pay winnings.
For references see Game Tech Group Player Issues