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Bob Casino are part of the Playamo Partners group. This group has been confirmed to also run 22Bet. 22Bet share ownership with 1xSlots. 1xSlots are the sister property to 1xBet. Multiple properties within the 1xBet group have been identified as connected to the distribution of non-genuine games.
Playamo have confiscated a 6 figure win from a player based on the player having set-up duplicate accounts. However, the duplicate account they claim the player registered was registered under an email address that provably did not exist on the date that Playamo claim the account was registered on.
Multiple properties within this group have been non-responsive to player complaints.
Bob Casino are Not Recommended at as a result of their predatory Responsible Gaming Term: “For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 €/$/£/CAD/AUD/NZD a day, 1,000 €/$/£/CAD/AUD/NZD a week, 1,000 €/$/£/CAD/AUD/NZD a month. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it’s inactive due to any other reasons, during 1 month.” We cannot condone punitive actions against vulnerable players who are actively trying to manage their approach to gaming by limiting their access to their funds.
Contradictory information is found on the Bob Casino Website with regard to withdrawal limitations for “players with active limits [on their accounts]”. The information in the paragraph above is presented on the one hand but the following information can also be found in the Terms: “Players with active limits must observe the following maximum withdrawal amounts: 500 EUR a day, 1,500 EUR a week, 5,000 EUR a month.” cannot be sure which Term takes precedence and so we encourage players to take the harshest limits as applicable.
Despite the fact that the following statement is found in the footer of the Bob Casino Website: “Bob Casino was named with no reference to Bob Marley intended.” every aspect of the marketing and branding at work on the site contradicts this claim. Clear references to Bob Marley’s most famous musical works – either by references to lyrics or song titles – found in the bonus codes on site cannot help but interpret the branding and marketing at work as parasitical. We found the following bonus codes in place on 3/6/2018 and can provide screenshots to that effect: “BOBONELOVE” and “BEHAPPY”.
Despite that fact that Bob Casino declare in the footer of their site that: “The site content is written in a purposefully jocular manner. The site does not encourage or condone any form of substance abuse.” it is difficult to see how the use of imagery displaying paraphernalia connected with substance use which is incorporated across the site does not present substance use as appropriate. The use of the bonus code “2JOINTS” alongside the following imperative phrase also appears to endorse drug use: “Sit down, roll yourself a nice joint and register now[…]”. Further to this phrases such as: “If you are feeling lucky, or just scored a new batch and want to relax[…]”, “[…] just to keep you going for another smoke.”, “Bob will hook you up with some good stuff!”, “The more active you are, the sweeter the stuff Bob will deliver!”, “[…]so you can always know when to break out the stash!”, “Becoming a VIP at his Casino is truly a piece of (space) cake. How many steps on the ladder of Bob’s consciousness can you climb? There are 22 in total, so get playing and get climbing! As you climb, Bob will give you a special kind of points called ‘Seeds’.” are found across the site and at best Bob Casino are naive to believe that this does not “condone any form of substance abuse” and so at we are uncomfortable with the use of this theme in an industry that is already often judged to be irresponsible in its marketing practices.
The ‘say one thing and do another’ approach that this operator has taken to every aspect of their marketing strategy makes us extremely uncomfortable, especially as it’s absolutely apparent that this is nothing more than an effort to allow them to do what they claim not to be doing with impunity.
.com serves as an Alternative Dispute Resolution (ADR) service for Bob Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
For references see 1xBet Group Player Issues