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Golden Palace casino started off as the namesake of the Golden Palace group of casinos, a group that were widely Not Recommended at many of the major casino portal for reasons varying from spirit of the bonus confiscations to unresponsiveness to player complaints and even unethical marketing strategies.
The Wizard of Odds Not Recommended the entire Golden Palace group of casinos due to their widespread use of ‘spirit of the bonus’ fund confiscations just after the turn of the century.
Casinomeister has Not Recommended this group for their unethical business practices, namely paying to disrupt the Olympics twice, despite being fined by their regulator the first time and paying to have a child named after Golden Palace casino.
Alongside all of the above when we tested customer support at Online Casino Central, asking a question about whether it was better to sign-up to Moneybookers through the Moneybookers website or through the link on the Online Casino Central site this is the response we received;
Dear, [EDIT]
I hope this email finds you well. Sure it’s better and more safe too.
If you need any further assistance, contact us back.
Best regards,
[EDIT – CS NAME]
Customer Service
Golden Palace Casino
Toll Free: 00-800-0704-4507
We’ve asked this question of many casinos and up until this point we’ve always received the correct answer – it makes no difference to the player whether they sign-up directly or through the link on a casino webpage. It is neither better nor safer for the player. Who it does benefit is the casino, who likely make affiliate income off players signing up through their links. As such this can only be perceived as a bare faced lie designed to benefit the casino.
In early 2014 the Golden Palace group has closed all casinos other than Golden Palace and switched to TopGame software.
In late 2015 Golden Palace switched to the ProgressPlay platform and in late 2016 we were contacted by Engage Entertainment stating that they represented Golden Palace’s current ownership and insisting that all mention of the brands historic issues be removed. In the first instance, we only have Engage Entertainment’s word for it that new owners are in place, but more importantly, where an operator choose to buy a previously established casino rather than start a new one, they gain the advantage of a established brand name, aged domain with backlinks and the player database associated with the domain. The disadvantage of doing this is that they are subsequently associated with the decisions that the previous owner made. In this instance the new owners chose to buy a casino operator that had a long history of questionable business practices.
Claiming new ownership has long been an attempted Get Out of Jail Free card from owners who want to sidestep their tarnished reputation.
As the issues highlighted in this review are historically accurate, we’re not comfortable simply removing reference to them due to a claim on new ownership.
For references see Golden Palace Player Issues
You can see the latest updates to Golden Palace casino’s terms and conditions here.